Claire BASSO

Ugoki Talent Experiences is a 'boutique' HR consulting firm, with 2 main activities:

1) PEOPLE DEVELOPMENT: To support leaders and teams by creating unique and tailor made leadership development programs, the UGOKI "Leadership Workouts", built upon innovative and mainly experiential educational methods (#action learning).

2) CONSULTING : To help gobal organizations of all sizes from retail, luxury, sports, or hospitality sectors to build their HR development strategies, processes and tools.

Our subject matter expertise => leadership, management, HR skills, emotional intelligence, intercultural relations, professional/personal balance.

Ugoki has its very unique spirit and style, inherited from a combination of diverse influences: my own work and life experience, horses, sports and wellness, arts, japanese philosophy. I incoporate elements of those universes into my coaching and consulting programs, for an out of the box yet powerful learning and education experience.

France has become biggest market in Europe, topping with 27 stores and 1300 employees in the beginning of 2019. I'm now focusing on the expansion of France market, and manage 2 HRBPs, 1 HR coordinator Mobility as well as the Payroll team (1 payroll manager, 2 payroll clerks + outsourcing company).

Key projects:
- Build up of a payroll team dedicated to Uniqlo, store openings
- Change of payroll systems

Promotion to HR Director overseing France HR team (2HRBPS) and EU Recruitment team (1 recruiter).

Key projects:
- EU Recruitment: openings of Sweden, Netherlands and Denmark branches
- France HR: negocition/renegociation of key company agreements - Night Work/Sunday Work/ Quality of life - Right to disconnect, 4 store openings

In addition to my Recruitment role started in april 2014, I also manage the HR department of the french branch of Uniqlo Europe.

Responsibilities to include:
- Work closely with Operations to drive the business strategy
- Build and develop a team of 1 recruiter and 2 HRBPs
- Oversee all HR matters: staffing, training, evaluation, succession plans, employee relations, unions relationships, processes

Key projects:
- EU level (recruitment): opening of Spain branch, creation of EU career website
- France (HR): 15 new store openings, deployment of WORKDAY HRIS system, enhancement of compensation and benefits programs, structure of HR organization

- Built up and structured the function from scratch
- Design and implementation of recruiting processes, tools and sourcing strategies for all levels of roles (Experienced professionals, New Graduates and store staff) for Uniqlo Europe
- Consultancy to line managers for search and selection
- Management of recruitment projects for store openings in established and new markets
- Employer Branding
- Key member of Fast Retailing global recruiting projects team

Key projects: Opening of Belgium branch, France store openings
Creation of the EU careers website

Implementation of the graduate program Uniqlo Manager candidate program to support Uniqlo's expansion in Europe (UK, France, Russia, Germany)
- Establishment of recruiting strategy and budgets
- Campus management
- Selection
- Program coordination in cooperation with Training and Store Operations department

Management of recruitment projects at a global stage for the whole Fast Retailing Group:
- Implementation of an Applicant Tracking System SAP SUCCESS FACTORS (22 countries)
- Lead project team for the Development and global implementation of new selection Tools for stores and HQ recruitment

For Fast retailing (shared services center - scope in 2011: 70 employees) : recruitment management (HQ functions)

For Uniqlo (scope in 2011: HQ+ 2 stores of respectively 1500 and 2500m² - 300 employees) :
- Management of the 2011 Recruiting Campaign for Opera flagship store and La Defense store opening– 250 vacancies
- Store Support Center Recruitment and employees induction (Marketing, Allocation, Visual Merchandisers, Loss Prevention)
- Establishment of HR processes
- Support to the store managers to solve their day to day HR matters
- Disciplinary cases
- Creation and Management of the Training Plan

Scope: 45 stores - 500 employees
- Support to store managers on all HR matters
- Roll out and follow up of Global HR processes and tools in french stores
- Ensures that legal rules are respected
- HR Development : recruiting, training, appraisal, career management
- Disciplinary cases management
- Manpower planning, validation of trial periods
- Responsibility on optimizing productivity in stores in cooperation with Finance and Commercial departments

- Recruitment: HQ and Retail network – 50 to 100 vacancies per year - all functions (creation, production, corporate, Retail etc)
- Management of Temporary Work
- Management of training plans for the 3 companies within the group (budget 250K€)
- HR Tools development (induction process, appraisal, career management, KPIs follow up)
- Managing outplacement in the Framework of redudancy plans