Didier

Business expert community — Consulting & Interim Management agency

CBS brings together senior executives with 15+ years of international operational experience at director level. All partners share a common approach: pragmatism, business focus, data-driven decision making.

Intervention Model: Diagnosis → Roadmap → Support to Delivery

Practice Areas: Product Marketing, Business Development, Operations, Finance & Support, IT & Data

Track Record: 20+ missions across AI/GenAI, SaaS, ESN, Venture Capital, Logistics, Greentech, Fintech — during ignition, launch, turnaround, or scaling phases.

AI and Data consulting agency (ESN) — 100 employees | €10M revenue

Mission: Transform and reposition a 50-year-old agency to capture the Generative AI market opportunity while improving operational performance.

- Defined and executed strategic repositioning on Generative AI, launching new Data Engineering business line
- Restructured GTM operations: sales processes, delivery model, sourcing, and marketing
- Implemented data-driven operating cadence with systematic KPI monitoring and reporting
- Led cross-functional alignment across sales, delivery, and support functions

Results: +30% revenue growth in 24 months | +4 points EBITDA improvement

The best chefs at your table, anywhere !
Haute cuisine delivery service, dedicated to the world best Chefs, made possible by our unique cold box & sous-vide technology.

Operational advisory support to early-stage startup developing premium chef-prepared meal delivery service.

CXM and BPM company — 1,500 employees | Customer Experience Management & Business Process Management

Mission: Transform digital products and services footprint, implementing digital and data culture.

- Created and launched DCX Agency (Digital & Marketing Acceleration)
- Built new Business Consulting practice from scratch
- Drove digital transformation initiatives across the organisation

Urban micromobility startup — Free-floating electric scooters, bikes, and cars

Mission: Launch and scale operations in France and Europe from scratch.

- Created French subsidiary structure compliant with EU regulations
- Recruited and scaled team from 0 to 50 employees within 6 months
- Executed multi-city GTM rollout: Paris (May 2019), then Lyon, Marseille, and Bordeaux
- Partnered closely with CEO and US leadership on strategy and resource allocation

Note: Company discontinued European operations due to funding constraints, refocusing on US market.

Digital Branch (SaaS Business Unit) — 200 employees | 3M weekly active users
Digiposte (digital vault), Digital ID, e-Health — B2B2C subscription model

Context: Recruited by Groupe La Poste following Adminium team acqui-hire to lead and scale their SaaS Digital Trust platforms.

Mission: Scale SaaS platforms from early traction to €10M ARR, driving subscription revenue and enterprise adoption.

- Owned cross-functional execution across product, GTM, customer success, and operations for 3 SaaS product lines
- Led strategic product repositioning to capture enterprise B2B2C market with subscription pricing model
- Tracked and optimized SaaS metrics: ARR growth, CAC, activation rates, churn, NRR, and expansion revenue
- Built operating infrastructure: reporting rhythms, KPI dashboards, cross-functional planning cadence
- Executed 2 strategic acquisitions to accelerate product capabilities and market expansion

Results: ARR x10 (€1M to €10M) | +3M users acquired | Active user rate 50% | NRR 100%

B2B2C SaaS Platform (acquired by Groupe La Poste) — 20 employees | Digital Office for personal finance management

Mission: Build and scale a SaaS platform with B2C subscription and B2B2C white-label revenue streams.

- Founded company, recruited team, developed SaaS platform from concept to commercial launch
- Designed subscription pricing model and tracked SaaS metrics (CAC, LTV, churn, activation rates)
- Raised €3.5M from Business Angels and Family Office
- Launched B2C service reaching 20,000 users with freemium-to-premium conversion funnel
- Published industry white paper "VRM, from concept to market" — recognized thought leadership

Outcome: Company closed in 2014 — team acqui-hired by Groupe La Poste (Digiposte), leading to my recruitment as General Manager of Digital Trust programs.

Gift Box Retail & E-commerce — 350 employees | €250M revenue | 12 countries | PE-backed hypergrowth

Mission: Build operating infrastructure to scale from €15M to €250M+ in 4 years (+170% to +250% YoY growth).

- Built and led cross-functional support hub: Finance, HR, Legal, IT, Supply Chain (50 staff)
- Designed scalable, repeatable processes across billing, collections, compliance, and vendor management
- Implemented ERP and internal tooling to support hypergrowth and international expansion
- Tracked unit economics (CAC, LTV, retention) to optimize partner acquisition and customer lifetime value
- Ensured operational readiness for 12 international subsidiaries across Europe and USA
- Organized investment fund stake and structured debt financing for external growth
- Led M&A: acquisition of Weekendesk Belgium (€50M revenue) with full due diligence and integration

Results: Revenue x17 (€15M to €250M) | Created world leader in gift boxes | 12 subsidiaries opened
• Organization of an investment fund taking a stake and debt structuring to finance external growth (including the takeover in October 2007 of Weekendesk Belgique - €50m sales).
• Outcome: Creation of the world leader in gift boxes - 350 staff members - €250m turnover in 12 countries

Cosmetics & Makeup — 80 employees | €15M revenue | Company in financial distress

Mission: Turnaround company facing financial crisis, repositioning issues, and shareholder tensions.

- Renegotiated €5M+ supplier debt, managed daily cash requirements (factoring, floating charge)
- Reorganized supply chain and logistics with custom ERP implementation
- Managed bankruptcy protection process and developed continuation plan with Investment Fund

Outcome: Company liquidated after shareholders refused to implement rescue plan.

- 12-year statutory mandate guiding strategy, fundraising support, and exit preparation
- Prepared board materials, supported investor engagement, participated in due diligence processes

Results: Break-even in 2006 | Successful exit to JustEat (European food delivery leader) in 2012

Food Delivery Marketplace

- Built finance, accounting, legal, and HR functions from scratch for early-stage startup
- Implemented unit economics tracking (CAC, LTV, payback) to steer growth and fundraising
- Structured +300% growth over two years, led company to break-even trajectory
- Completed two fundraising rounds (€2M + €1M) in challenging post-dot-com environment